Content actions

Appealing a moderation decision

When we remove a review, photo or other content item you've posted, we'll make sure to tell you why in a simple message. You can then edit your content to meet the standards set out in our guidelines or appeal the decision to remove your content, if you don’t agree with our moderation decision.

The appeal process

Once you’ve received a notification that states why your content was removed, you’ll be able to appeal the decision.

To start the appeal, you can follow the link provided in the email letting you know your content was removed.
When you appeal the decision, our content moderators will review your content against our content guidelines once more and decide whether the content is appropriate to display on Booking.com. You’ll be notified of the outcome of our review by email.