
From
AustriaWe are an old couple of over 70 years old, and we are taking a long trip with 4 pieces of luggage. We are staying in the First Hotel Grand for 3 nights. We are so happy and lucky to meet smiling and helpful Matilde in the reception. She has tried her very best to show the First Hotel Grand’s first class of warm hospitality! Not only she kindly and thoughtfully helped us with the room, but also with the parking in the rain. She even kindly offered her help for our heavy luggage.
Our special and sincere thanks go to Matilde and also to Stefania who has also warmly helped us for other things. Both of them really make us happy customers of the hotel. We also deeply appreciate Ms. Mette K.-Hafstrøm,Hotel and reception Manager for her very motivated and helpful reception, breakfast and housekeeping teams!