About this property

Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness centre. All air-conditioned rooms include a work desk, minibar and tea and coffee making facilities. All guests receive free covered parking. You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available. Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 10 km from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

    • Top location: Highly rated by recent guests (9.0)

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Jane
    Australia Australia
    Excellent outside surroundings children park pond outside the dining area large room upstairs area next-door to the spa pools so much to see Shopping Centres directly across from hotel all stores within the shopping centre Breakfast great menu...
  • Ingrid
    Australia Australia
    Thoroughly enjoyed our stay. The staff were fantastic especially Fiona, who went out of her way to help & such a lovely person to deal with.
  • Lynnora
    Australia Australia
    Friendly staff, clean and comfortable. Great location across the road from shopping centre. Lovely lakeside view.
  • Michelle
    Australia Australia
    Spacious room Good facilities Close to shopping centre
  • Erika
    Philippines Philippines
    The staff, Abram, was very accommodating, hospitable, respectful & has excellent customer service skills.
  • Gold
    United Kingdom United Kingdom
    The food the room ( so spacious)the bed was so co.fortable
  • Mark
    Australia Australia
    Clean, comfortable room with a lovely view of the lake.
  • Amrit
    Australia Australia
    Tv should be upgrade. I can’t watch YouTube or Netflix.
  • Cherie
    Australia Australia
    The staff are lovely. Always a greeting with a smile and an easy quick check in
  • David
    Australia Australia
    In a lovely new-ish suburb outside of Melbourne with good train links to the city. Situated on a large lake offering excellent views and walking option. Close to large shopping centre but far enough away to be very peaceful. Room was large and...

Hotel surroundings

Restaurants

2 restaurants on site
  • Westwaters Cafe
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
  • Westwaters a la carte Bistro
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Modern

House rules

Mercure Melbourne Caroline Springs takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of AUD 250 is required on arrival. That's about US$164. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
2 years
Cot upon request
Free
Extra bed upon request
AUD 40 per child, per night
3+ years
Extra bed upon request
AUD 40 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBEftposCash

The fine print

Need-to-know information for guests at this property

Please note, there is a 1.0% credit card surcharge when using a credit card.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorisation upon check in to cover any incidental charges.

Cash or debit cards are not acceptable forms of payment.

You must show a valid credit card and photo ID upon check in.

This credit card must be in the same name as the guest's name on the booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.