- City view
- Swimming pool
- Free WiFi
- Bath
- Air conditioning
- 24-hour front desk
- Non-smoking rooms
- Safety deposit box
- Luggage storage
- Lift
About this property
Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness center are under renovation. Offering commanding views of Victoria Harbour from its location on Hong Kong Island, JEN Hong Kong by Shangri-La provides elegant accommodation with free Wi-Fi and convenient location only steps away from HKU MTR Station. It features a 16-metre rooftop pool and a fully-equipped gym. Enjoy scenic views from the seating area. In-room comforts at JEN Hong Kong by Shangri-La include a flat-screen TV, charging stations and an attached bathroom with a bathtub or shower facility. Guests can recharge with a leisurely swim at the rooftop pool, featuring sweeping views of the city and the harbour. Staff can attend to business and childcare needs. Listed as a Bib Gourmand restaurant in Michelin Guide 2014, Café Malacca specialises in Malaysian and Singaporean street-style cuisine. Guests can dine in a casual yet stylish area, featuring long tables, day beds and an open kitchen.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool (Temporarily closed)
- Non-smoking rooms
- Free WiFi
- Fitness centre
- Facilities for disabled guests
- Room service
- Private parking
- Bar
- Free cot available on request
Guest reviews
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Guests who stayed here loved
- Cynthia
Singapore“It’s no frills. Room is small. With 2 large balcony. Has clothes rack so very good if you are there for a long time and can wash and dry clothes quickly. Fridge is super cold! Stove is not the cleanest though not the dirtiest. There is detergent...” - Su Singapore“We booked 4 rooms for a group, of which, 1 room we paid more for a harbour view. Harbour view room was fully booked so we were upgraded to club harbour view room without club privileges - totally reasonable. All 4 rooms are the same size, with the...”
- Samuel
United Kingdom“Comfortable beds, wonderful harbour view. Quiet. We were up- graded from the first room offered on a lower, noisier floor. Enjoyed the pool, simple but good for relaxation. Very convenient for HKU MTR.” - Daniel
Australia“Perfect location Right next to HKU station entrance less than 100 metre walk. Close to cafes. Great rooftop views on the top floor and the staff were fantastic” - Sani Singapore“The hotel is clean and worthy it for their price. Clean, you’ll get everything what you need: iron, slippers etc. location is not bad but it’s not tourist area but at the same time it’s very convenient.”
- Dayle Australia“Hotel Jen is a great hotel, excellent location. MTR just across the road, Tram approximately 100m away, taxi from central approximately $15 Aud . In the street behind the hotel are 2 fantastic cafes, with good coffee (Aussie standard good). The...”
Chiaoju
Taiwan“Wonderful location. Tram,metro and airport shuttle bus are around this hotel. Metro is right close to it, shuttle bus and tram are 3 mims walk distance. Room is clean, also provides amenities, such as toothbrush and cotton buds. Bed is good, well...”- Gillian United Kingdom“Staff were helpful, view was wonderful, room was spacious and loved the location slightly out of the center with authentic restaurants and good supermarket nearby as well as being adjacent to the subway”
- Boris
Germany“Great hotel, very comfortable and professional, in a very vibrant location of Hong Kong island. Highly recommended!” - Michelina
Canada“Great location. Comfortable room. Very helpful staff.”
Hotel surroundings
Restaurants
- Cafe Malacca
- CuisineMalaysian • Singaporean
- AmbianceFamily friendly • Modern
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine print
The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.
Please note that rates for extra beds do not include breakfast.
Kindly note that guests can take a metro and reach JEN Hong Kong by Shangri-La through Exit B2 of HKU MTR Station.
Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness centre are under renovation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Outdoor swimming pool is closed from Fri 1 Aug 2025 until Sat 31 Jan 2026
Fitness centre is closed from Fri 1 Aug 2025 until Sat 31 Jan 2026
