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About this property

Hakone Airu features air-conditioned rooms with satellite flat-screen TV in the Hakone Yumoto Onsen district of Hakone. Among the facilities of this property are a restaurant, room service and a shared lounge, along with free WiFi. Guests can have a drink at the bar. At the ryokan, the rooms are fitted with a balcony with a mountain view. Each room includes a private bathroom with a bath, a hairdryer and free toiletries. All units will provide guests with a wardrobe and a kettle. Guests at Hakone Airu can enjoy a Western or an Asian breakfast. Japanese kaiseki multi-course meals are served for dinner. The accommodation offers 4-star accommodation with a hot spring bath and terrace. Hakone Open-Air Museum is 9 km from Hakone Airu, while Hakone Gora Park is 9 km away. The nearest airport is Oshima Airport, 78 km from the ryokan.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

Asian, American

  • Free private parking available on-site

  • Open-air bath, ​Public Bath, ​Hot spring bath


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Availability

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Daniel
    Malta Malta
    Quite the experience! The staff were very helpful and friendly, and the room was very unique. Recommended for a 1 night stay for couples especially.
  • Laura
    United Kingdom United Kingdom
    The rooms were stunning, private onsen was beautiful, the service was impeccable and the food was the best we've ever had! The hotel is incredibly tranquil and relaxing, a welcome break after the craziness of the cities. We did not want to leave!...
  • Julian
    Malta Malta
    Authentic experience. Loads of Japanese characteristics fused with Balinese ones. Worked out perfectly for our short stay in Hakone.
  • Wojciech
    Poland Poland
    The staff provided excellent and friendly service, and the rooms had a wonderful layout with thoughtful design. The highlight was definitely the open shower and private onsen on the balcony, available 24/7 with fresh filtered water and stunning...
  • Eric
    Germany Germany
    Everything was very very nice. The food was amazing, the place was very quiet and the view from the room was spectacular. We could not really enjoy the Onsen because of 38 degrees outside but that has nothing to do with the Ryoken. A wonderful...
  • Jaroslaw
    Poland Poland
    Its a nice boutiqe hotel with just 15 rooms but also with everything You need for a relaxing stay. We enjoyed private open air bath and breakfast served in nice private rooms. Location is pretty distant from the train station but a taxi took us to...
  • Jenny
    Australia Australia
    The food was so beautifully present and the staff were so friendly at greeting us at each meal
  • Louise
    United Kingdom United Kingdom
    Beautiful place with wonderful staff. Food was amazing.
  • Rayanta
    United Kingdom United Kingdom
    Ambience and the staff were all excellent! A great taste of Japanese true culture!
  • Leeanne
    Australia Australia
    Loved the Japanese room & zen feeling, the onsen was amazing

Managed by Hakone Airu

Company review score: 9.2Based on 1,566 reviews from 1 property
1 managed property

Company information

About 15 minutes from Hakone Yumoto Station to the hotel Balinese-style ryokan with hot spring only for all rooms with many foreign staff

Property information

A fusion of Balinese resort and Japanese ryokan, with foreign staff offering hospitality ■dinner ■ Dinner will be served in a private room restaurant. The menu that changes from month to month is prepared with a novel Japanese-style kaiseki meal that was considered by the chef. ■ breakfast ■ Breakfast is also served in the private room restaurant. Japanese food is usually available, but if you prefer Western food, please let us know in advance or at check-in. ■ rooms■ Department rooms are Japanese-style rooms with a terrace for guest rooms and an open-air bath for guest rooms. (Your room cannot be specified) The private terrace room & rooms are non-smoking. If you are smoking, please use the smoking room on the first floor. The size of the room is about 11 tatami mats, including 46.70 m2 to 47.94 m2 including the terrace. The rooms are equipped with private open-air bath, terrace, glass-enclosed shower booth, towel warmer, refrigerator in the main room, 55-inch 4k TV and Blu-ray player. All toilets in the room are washlet toilets. ■ bath ■ All rooms have an open-air bath. There is also a large public bath for men and women. The private open-air bath and the public bath are all sourced. ■ Special ■ Welcome drink service ■ Amenity ■ Yukata, pajamas, cosmetics,

Languages spoken

English,Japanese

Property surroundings

Restaurants

1 restaurant on site
  • レストラン #1
    • Cuisine
      Japanese
    • Open for
      Breakfast • Dinner
    • Ambiance
      Traditional

House rules

Balinese onsen ryokan Hakone Airu takes special requests - add in the next step!
Check-in
From 15:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverNICOSUCUnionPay credit cardCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 22:00 and 07:00.

The fine print

Need-to-know information for guests at this property

Please inform the property at least 3 days in advance if guests have any food allergies or dietary needs.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Balinese onsen ryokan Hakone Airu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests must check in by 18:30:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

An accommodation tax per person per night is not included in the price and needs to be paid at the property.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 07:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.