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Joy Palace Hotel

–Great location - show map
+51 photos
Scored 7.8
Rated good

Staff

8.9

You might be eligible for a Genius discount at Joy Palace Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: Joy Palace Hotel in Nairobi offers family rooms with private bathrooms, city views, and modern amenities. Each room includes a work desk, TV, and free toiletries. Dining and Leisure: The hotel features a spa and wellness centre, sun terrace, restaurant, bar, and free WiFi. Guests can enjoy brunch, lunch, dinner, high tea, and special diet menus. Convenient Location: Located 8 km from Wilson Airport, the hotel is near attractions such as Nairobi National Museum (1.8 km) and Nairobi Botanic Garden (1.8 km). Free on-site private parking is available.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Airport shuttle
  • Free WiFi
  • Family rooms
  • Free parking
  • Spa and wellness centre
  • Restaurant
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Bar

Property highlights

    • Top location: Highly rated by recent guests (8.9)

    • Free private parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Yogesh
    India India
    “Location , staff behaviour and staff services are excellent”
  • George
    Malaysia Malaysia
    “Location was great. Walking distance to mall. Staff was amazing. Highly recomended.”
  • Vanessa
    United States United States
    “Good location, easy check in, room is comfortable and clean. Good value in an expensive neighbourhood.”
  • Khumalo
    Zimbabwe Zimbabwe
    “The restaurant was okay and the room was cleaned well”
  • Gabriela
    Canada Canada
    “Good location Clean bedding Good breakfast included”
  • Lisa
    Bolivia Bolivia
    “Very friendly staff, ready to help any time. Perfect location and good food!”
  • Sofía
    Spain Spain
    “It was very clean, the breakfast was amazing and the staff was super nice.”
  • Ikamp3
    Austria Austria
    “Extremely friendly stuff members. The room was good but the location was simply amaizng!”
  • Didi
    Spain Spain
    “Staff was very helpful and always available. It's a budget hotel, with facilities somewhat dated but everything fully functional, more than decent for the price, very clean and good location in Westlands.”
  • Jonathan
    Rwanda Rwanda
    “Good location near; shopping malls, restaurants, hotels/spas. Nice bed. Friendly staff. Very clean.”

Hotel surroundings

Restaurants

1 restaurant on site
  • Joy Restaurant
    • Cuisine
      African • American
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan

House rules

Joy Palace Hotel takes special requests - add in the next step!
Check-in
From 11:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 03:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Free!Pets are allowed on request. No extra charges.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay debit cardUnionPay credit card Cash is not accepted

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Joy Palace Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.