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Get the celebrity treatment with world-class service at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Cenotes Casa Tortuga is located 11 km from Tulum, and offers access to cenotes from 9:00 am to 5:00 pm. Akumal is 15 km away and guests have free Wi-Fi and free parking. We are not a Hotel, only vacation accommodations. We do not have room service, nor 24 hrs reception. All rooms have air conditioning with streaming service and mini fridge. Cenotes Casa Tortuga is located in the middle of the jungle, so it is recommended that guests plan to arrive by car. The property's restaurants are only open from 9:00 am to 5:00 pm. The area is popular for swimming and snorkeling. Cancun International Airport is 110 km away.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.5)

Breakfast info

Continental, American

  • Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
Bedroom 1
1 large double bed
Bedroom 2
2 double beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Bradley
    United Kingdom United Kingdom
    Location and comfort. Beautiful pool and wonderful cenotes.
  • Achama
    Canada Canada
    Everything was great. The room was comfortable and the mattress was excellent. I very much appreciated the ease of visiting the cenotes and also enjoyed the included kayak rental. I didn't have a car, but had no trouble with transportation...
  • Weronika
    United Kingdom United Kingdom
    Love the fact that Cenotes tour and other activities were included in the price of the room.
  • Filippe
    Portugal Portugal
    Room is big. It’s like you have your own vila. Handy to go to the cenotes. Safe.
  • Astrid
    United Kingdom United Kingdom
    Large, clean and comfortable room, and great to get full access to the park. Also close to some other great Cenotes, and not far from Tulum town.
  • Vilma
    United Kingdom United Kingdom
    Overall we had a good stay here - large confirmable rooms and close to amazing cenotes which were included in the price. Totally worth it! Staff super friendly and helpful!
  • Rosalia
    United Kingdom United Kingdom
    The hotel is in a beautiful park... It has two swimming pools and we love dinner in the cave... The restaurant was great as the location... something to do!!!
  • Franka
    Germany Germany
    The pool is gorgeous! Apartment is brandnew and offers space and comfort. The beds are very comfy Staff were friendly and helpful The cenotes are very nice!!
  • Kimberly
    United States United States
    The best thing was getting the access to the cenotes and Buuts'-Ha club with the room. The room was more expensive than many other places we stayed in Mexico, but when you include the cenote access, it seemed well worth it. There were actually 5...
  • Anna
    United Kingdom United Kingdom
    Our accommodation was a 2 bed apartment in a beautiful location right next to 4 cenotes (5 min walk away). Rooms are huge, each one was an ensuite with ample space for storage. Lovely pool and hammocks. The cenotes are included as part of your...

Hotel surroundings

House rules

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 01:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 20
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 10:00 and 09:00.

The fine print

Need-to-know information for guests at this property

This property does not make invoices

Please inform Hotel Casa Tortuga Tulum - Cenotes Park Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 10:00:00 and 09:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.