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About this property

Cenotes Casa Tortuga is located 6.8 mi from Tulum, and offers access to cenotes from 9:00 am to 5:00 pm. Akumal is 9.3 mi away and guests have free Wi-Fi and free parking. We are not a Hotel, only vacation accommodations. We do not have room service, nor 24 hrs reception. All rooms have air conditioning with streaming service and mini fridge. Cenotes Casa Tortuga is located in the middle of the jungle, so it is recommended that guests plan to arrive by car. The property's restaurants are only open from 9:00 am to 5:00 pm. The area is popular for swimming and snorkeling. Cancun International Airport is 68 mi away.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (8.5)

    • Breakfast Info

    • Continental, American

    • Free private parking available at the hotel


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Availability

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Room Type
Number of guests
 
1 king bed
1 king bed
2 full beds
1 king bed
1 king bed
and
1 sofa bed
Bedroom 1
1 queen bed
Bedroom 2
2 full beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Heather
    United States United States
    Loved the attention to detail. The park entrance and tour included. The little kitchenette was great. The air conditioning and giant fan really cooled you off. The stack was very attentive and helpful. Felt like a little efficient apartment. Great...
  • Justin
    United States United States
    We loved being so close to the Cenotes and to Tulum without actually staying in town. Our kids loved swimming in the Cenotes & the pool & seeing the jungle/forest. They saw lots of iguanas and we even saw monkeys one evening in the trees and the...
  • Nayar
    Sweden Sweden
    The hotel was nice enough, with spacious rooms. It is pretty far off from everything else, but this was advertised, so no surprise there.
  • Luis
    United States United States
    This was for an extra night after we finished staying nearby with a larger group. It was nice and relaxing, especially with access to the cenotes. The facility is new and spotless, even with some plumbing issues.
  • Norman
    Brazil Brazil
    Very big rooms and the park and cenotes are included in the price
  • Yash
    Netherlands Netherlands
    Big apartment, clean, great beds, lots of trees, peaceful
  • Francis
    United States United States
    The room was spacious, including a bathroom with a large window. The staff was extremely friendly. The best part was the access to cenotes, zip lines, and kayaks. We spent two wonderful days there.
  • Mxngrl
    Mexico Mexico
    Cenotes are great, the hotel was also very comfortable.
  • Elixatijerina
    United States United States
    WE LIKE EVERY LITTLE THING!!!! It was an amazing place, super clean , super big and comfortable, very nice and sturdy furniture. We totally love it. The pool was specially nice ,big and clean. We have a dinner in the cave restaurant and was an...
  • Amber
    United States United States
    The location was amazing in the jungle amidst the cenotes.

Hotel area info

House rules

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
From 1:00 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 20
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash
Parties
Parties/events are not allowed
Quiet hours
Guests need be quiet between 10:00 AM and 9:00 AM.

The fine print

Must-know information for guests at this property

This property does not make invoices

Please inform Hotel Casa Tortuga Tulum - Cenotes Park Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Quiet hours are between 10:00:00 and 09:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.