Experience world-class service at Iberostar Waves Tucan - All Inclusive

Prime Beachfront Location: Iberostar Waves Tucan in Playa del Carmen offers direct beachfront access, a year-round outdoor swimming pool, and a sun terrace. Guests enjoy sea views, a lush garden, and a serene waterfront setting. Comfortable Accommodations: Rooms feature air-conditioning, balconies, private bathrooms, and modern amenities such as free WiFi, minibars, and flat-screen TVs. Family rooms and interconnecting rooms cater to all travellers. Dining Experience: The family-friendly restaurant serves Japanese, Mediterranean, and Steakhouse cuisines. Breakfast options include continental, American, and buffet styles with vegetarian choices. Additional dining options include a bar and a coffee shop. Leisure and Wellness: Guests can enjoy spa facilities, a fitness centre, tennis court, and yoga classes. The resort offers water sports, a kids' club, and evening entertainment, ensuring a memorable stay for all ages.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

    • Top location: Highly rated by recent guests (9.3)

    • Breakfast info

    • Continental, Vegetarian, American, Buffet

    • Free parking available on-site

    • Activities:

    • Tennis court

    • Fitness centre

    • Spa and wellness centre


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 large double beds
1 single bed
2 large double beds
1 single bed
2 large double beds
1 single bed
2 large double beds
1 single bed
2 double beds
or
1 large double bed
1 single bed
2 large double beds
1 single bed
2 large double beds
1 single bed
1 extra-large double bed
1 single bed
2 large double beds
1 single bed
2 large double beds
1 single bed
2 large double beds
1 single bed
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Sustainability

This property has 1 third-party sustainability certification.
  • EarthCheck Certified
    EarthCheck Certified

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Jesús
    Netherlands Netherlands
    The hotel was designed to preserve the 'jungle like' environment. It was majestic to walk from the room to the beach across this mini jungle with exotic animals walking around freely. The food was extraordinary! There's nothing I love more...
  • Wendong
    Canada Canada
    Nice ocean view, quiet place! An excellent garden!
  • Arsenij
    Sweden Sweden
    Great for children and families. Place is like a manicured zoo with several species of animals walking free. Easy access to pool and food. Good WiFi.
  • Gail
    United Kingdom United Kingdom
    The food and choice of food was excellent. Location good. Ambiance and surroundings exceptional. Good air conditioning
  • Andreia
    Saudi Arabia Saudi Arabia
    Excellent swimming pool and entertainment. Buffet is amazing, super super! You can go to the center by walking, it’s safe.
  • Nicolás
    Argentina Argentina
    Hotel facilities are great; the jungle is excellent. Beach is beautiful and bar services around are very good.
  • Marie
    Belgium Belgium
    Food very good, both in the buffet restaurant as on the beach. Yoga and zumba on the beach. Compliments to Wendy! Painting by the pool was great too.
  • Christopher
    Germany Germany
    One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good...
  • Jurrien
    Netherlands Netherlands
    we again enjoyed staying in Iberostar tucan. Staff was amazing and helpful like always, food was fantastic. they did some improvements since last year and it was nice to see. beach and pool area are really great. day entertainment and activities...
  • Hortensio
    Spain Spain
    El servicio es impecable. Bebida y alimentación son de primera calidad. Todo el personal atento para que la estancia sea perfecta. El hotel está complemamente integrado con el entorno lo que hace que la experiencia sea totalmente auténtica. Se...

Property surroundings

Restaurants

4 restaurants on site
  • Buffet Tulum
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Palapa Sur La Marimba
    • Cuisine
      Steakhouse
    • Open for
      Lunch • Dinner
  • Bonsai
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Mare Nostrum
    • Cuisine
      Mediterranean
    • Open for
      Dinner

House rules

Iberostar Waves Tucan - All Inclusive takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted

The fine print

Need-to-know information for guests at this property

Credit Card charge INFO:

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.