About this property

Prime Beachfront Location: Iberostar Waves Tucan in Playa del Carmen offers direct beachfront access, a year-round outdoor swimming pool, and a sun terrace. Guests enjoy sea views, a lush garden, and a serene waterfront setting. Comfortable Accommodations: Rooms feature air-conditioning, balconies, private bathrooms, and modern amenities such as free WiFi, mini-bars, and flat-screen TVs. Family rooms and interconnecting rooms cater to all travelers. Dining Experience: The family-friendly restaurant serves Japanese, Mediterranean, and Steakhouse cuisines. Breakfast options include continental, American, and buffet styles with vegetarian choices. Additional dining options include a bar and a coffee shop. Leisure and Wellness: Guests can enjoy spa facilities, a fitness center, tennis court, and yoga classes. The resort offers water sports, a kids' club, and evening entertainment, ensuring a memorable stay for all ages.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar Hotels & Resorts
Hotel chain/brand
Iberostar Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.3)

Breakfast Info

Continental, Vegetarian, American, Buffet

  • Free Parking Available On Site

Activities:

  • Tennis court

  • Fitness center

  • Spa


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 full beds
or
1 queen bed
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
1 king bed
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
2 queen beds
1 twin bed
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Sustainability

This property has 1 third-party sustainability certification.
  • EarthCheck Certified
    EarthCheck Certified

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Oren
    Italy Italy
    The staff were nice and friendly and the service was phenomenal
  • Mark
    United States United States
    It was clean, staff was friendly, and the all inclusive food was excellent
  • Indraja
    Canada Canada
    I loved the lush greenery, the presence of animals, and the close connection with nature. The staff seemed genuinely happy, and it showed in their demeanor, making the whole experience feel warm and wholesome. I also felt like I was getting a...
  • Moses
    United States United States
    Everything was Awesome(Food, entertainment,staff was friendly, clean)
  • Meredith
    United States United States
    The resort is stunning- animals everywhere (monkeys, coatis, agouti, monkeys, peacocks, iguanas), gorgeous plants, decor, and felt very open and not crowded at all. The food was also amazing- so many options, it would be impossible not to find...
  • Madeleine
    United States United States
    Easy to get to the beach and pool from our room . Plenty of food choices . Lots of activities for kids .
  • Mishelle
    United States United States
    The staff was very friendly and attentive. Rooms were cleaned as requested. The landscaping was well kept and workers did an amazing job. The restaurant staff was very kind and met our expectations.
  • Barker
    United States United States
    There wasnt much not to like, we thoroughly enjoyed our stay.
  • Chloë
    Canada Canada
    The size of the grounds, and different aspects (jungle). Easy access to the beach, which was beautiful.
  • Emmanuel
    France France
    Location was great. Food was really good, and the staff is lovely.

Area info

Restaurants

4 Restaurants On Site
  • Buffet Tulum
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Palapa Sur La Marimba
    • Cuisine
      Steakhouse
    • Open for
      Lunch • Dinner
  • Bonsai
    • Cuisine
      Japanese
    • Open for
      Dinner
  • Mare Nostrum
    • Cuisine
      Mediterranean
    • Open for
      Dinner

House rules

Iberostar Waves Tucan - All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional fees may apply.
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

Credit Card charge INFO:

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.