About this property
Comfortable Accommodations: Hotel Los Itzaes by 5th av in Playa del Carmen offers comfortable rooms with air-conditioning, private bathrooms, balconies, and free WiFi. Each room includes a work desk, minibar, and TV. Leisure Facilities: Guests can relax on the sun terrace, in the garden, or by the open-air bath. The hotel features a year-round outdoor swimming pool, solarium, and outdoor seating area. Dining Options: A continental buffet breakfast is served daily, including local specialities, fresh pastries, pancakes, cheese, and fruits. Additional dining options are available through the on-site restaurant. Convenient Location: Located 35 km from Cozumel International Airport, the hotel is a short walk from Playa del Carmen Beach and near attractions such as Xel Ha and Xcacel-Xcacelito. Highly rated for its convenient location and excellent service.
Couples particularly like the location — they rated it 9.5 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Parking
- Airport shuttle
- Non-smoking rooms
- 24-hour front desk
- Terrace
- Air conditioning
- Daily housekeeping
- Breakfast
Guest reviews
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Guests who stayed here loved
- Anas
United Kingdom“Great hotel with good value for money, location is one of the best as it’s quiet central but not directly on 5th avenue, clean, good rooms and staff are nice” - Julita
Poland“The hotel was clean, room was spacious and everything worked as it should. Perfect location - walking distance everywhere.” - Rose United Kingdom“Great location. Friendly helpful staff. Clean and comfortable.”
- Debinskip
Denmark“Very nice hotel in the centre of Playa del Carmen. Very close to the main street. Very clean and very nice big room. Staff very friendly and always smiling. Definately I would stay there again if ever go to Playa again” - Fiona United Kingdom“Excellent staff. We had a probably the first night which we complained about and they took it extremely seriously and made sure it didn’t happen again. Great location close to ferry, bus and restaurants. Nice pool on the roof. Spacious room.”
- Tom United Kingdom“Nice big room, with great AC. The bed was very comfy. All at very reasonable price.”
- Maja
Slovenia“It's a very nice hotel! The room was spacious, clean and comfortable. There is a swimming pool on the terrace upstairs and it is great for relaxing. The main street is quite noisy in the evenings, but there was no problem sleeping:)” - Tara
United States“Great location. Simple but comfortable room and very clean. Excellent A/C and beds were firm but comfortable.” - Jennifer United Kingdom“Location is perfect. Rooms are clean and functional. Staff friendly.”
- Angela United States“The staff could have not been more lovely. They made us feel so welcome.”
Hotel surroundings
House rules
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.
There are no cots available at this property.
All extra beds are subject to availability.
The fine print
When booking 4 rooms or more, and choosing the free cancellation rate, guests can cancel up to 15 days before the check in date. Cancelling on the 14th day will incur in a penalty of 2 nights per room.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Los Itzaes by 5th av in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
A damage deposit of US$100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
