About this property

Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site. A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries. You will find a 24-hour front desk, hairdresser's, and gift shop at the property. This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Distance in property description is calculated using © OpenStreetMap

Palace Resorts
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (8.4)

    • Breakfast Info

    • Continental, American, Buffet

    • Free Private Parking Available On Site

    • Activities:

    • Tennis court

    • Fitness center

    • Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 full beds
1 king bed
2 full beds
and
1 king bed
Bedroom 1
1 king bed
Bedroom 2
2 full beds
1 king bed
1 king bed
1 king bed
or
2 full beds
2 full beds
and
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Cristina
    Mexico Mexico
    I truly loved my stay at Moon Palace, everything was wonderful, but the staff was exceptional!!
  • López
    Panama Panama
    Our stay at Moon Palace The Grand in Cancun was absolutely delightful—the quality of the amenities and food exceeded expectations, the staff's attention and warmth made us feel genuinely welcomed, and the room was a luxurious sanctuary where every...
  • Robinhood
    India India
    Variety of restaurants is excellent Facilities are in excellent condition and staff are courteous and helpful Pools and activities for the kids was the best and what we had hoped for The beach was so clean and well maintained The daily...
  • Richon
    United States United States
    We loved everything! The staff was amazing. My 10 year old and 2 year old had a blast. There was something for everyone. My senior citizen mother also couldn’t stop talking about how relaxed she was. We will definitely be back.
  • Seifelnaser
    United States United States
    We loved everything, the kids enjoyed a variety of fun: water slides, activities and playrooms besides the clean pools. Restaurants were great but you have to reserve in advance to get your spot in many of them which is easy via the app.
  • Amy
    United States United States
    Staff was very helpful and friendly. Food was great and lots of variety. My 6 y/o got very sick - likely from ingesting some pool water -- obviously be careful with your young ones who may have a tendency to open their mouth in the water - and...
  • Anastasiia
    United States United States
    It is a nice place to stay and most of the stuff is very nice but some... not really. There are a lot of places that have huge lines and take a lot of time to get anything done. Like SPA. Which is ridiculously expensive. Average massage or facial...
  • Jamie
    United States United States
    Loved all the restaurants and the kids activities were fantastic! The nightly shows were very entertaining. Perfect place for the whole family!
  • Federico
    Canada Canada
    Never a dull moment for the kids, so many different activities available to keep them busy.
  • Fernanda
    Mexico Mexico
    Everything is super clean and staff is very friendly and hardworking!

Area info

Restaurants

20 Restaurants On Site
  • THE GRAND BUFFET
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • JADE
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LE CHÂTEAU (Adults Only)
    • Cuisine
      French
    • Open for
      Dinner
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • TAVOLA
    • Cuisine
      Italian
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • HABIBI (Lebanese Cuisine)
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • JC STEAKHOUSE
    • Cuisine
      Steakhouse
    • Open for
      Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CUSCO
    • Cuisine
      Peruvian
    • Open for
      Breakfast • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CARIBEÑO
    • Cuisine
      Caribbean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • CASA MIA
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LA CANTINA
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LOS TACOS-SNACK
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
  • SNACKS LA SELVA
    • Open for
      Lunch
    • Ambience
      Family-friendly
  • SNACK WATER PARK
    • Cuisine
      American
    • Open for
      Lunch
    • Ambience
      Family-friendly
  • JOE´S DECK BAR AND SNACKS
    • Cuisine
      American
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • UNIQUE BAR AND SNACKS ADULTS POOL
    • Cuisine
      American • Latin American
    • Open for
      Lunch
    • Ambience
      Modern
    • Dietary options
      Vegan
  • TAPAS AND VINO
    • Cuisine
      Spanish
    • Open for
      Cocktail hour
    • Ambience
      Modern
  • BOULANGERIE (Crepes, Ice Cream, Paninis and Snack Service)
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • BEACH CLUB - SNACK AND BAR
    • Open for
      Lunch
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • LOBBY BAR
    • Cuisine
      American
    • Open for
      Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Vegetarian
  • CIRCUS (Kids Food)
    • Cuisine
      International
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan

House rules

Moon Palace The Grand Cancun All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.