Hotel The Palm

–Excellent location - show map
+141 photos
Scored 7.7
Rated good

Excellent location!

9.2
  • Kitchen
  • City view
  • Garden
  • Swimming pool
  • Free WiFi
  • Terrace
  • Balcony
  • Air conditioning
  • Private bathroom
  • 24-hour front desk

You might be eligible for a Genius discount at Hotel The Palm. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town centre and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 200 metres from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning
  • Breakfast
Kavia Hotels
Hotel chain/brand

Property highlights

  • Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.2

  • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

American

Sign in, save money

To see if you can save 10% or more at this property, sign in
Sign in, save money

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
Bedroom
1 extra-large double bed
Living room
1 sofa bed
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
2 large double beds
1 extra-large double bed
and
2 large double beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Lee
United Kingdom United Kingdom
“Great location and the staff were very nice. Good cafe and pool on the roof”
Melissa
United Kingdom United Kingdom
“Such lovely patio area and roof top swimming pool/bar.”
Michael
United Kingdom United Kingdom
“Rooftop pool is great, nice little bar up there too. Location is 10/10”
Émilie
Canada Canada
“Great location near fifth avenue and the beach. Didnt hear any noise when in our room. The staff was very kind and always ready to help.”
Jamie
Canada Canada
“The pool over all was great. It was nice and quiet which was what I was looking for. The Breakfast that I had each day was perfect! My room was perfect for just me as I travelled alone.”
Tanya
Australia Australia
“Fabulous hotel in a great location, room was enormous and very comfortable. Bit noisy from the nearby restaurants etc but bring your ear plugs and it was fine. The roof top pool /bar was great, DJ party and other entertainment was fantastic. Food...”
James
United Kingdom United Kingdom
“We were only there for one night, but wished we stayed longer! Really fun part of town and the hotel itself is great, with a lovely rooftop area and palmy garden, the staff were also phenomenal (especially the wonderful Sandra!)”
Giorgia
United Kingdom United Kingdom
“The hotel is clean and comfortable, the reception is available 24/7, the hotel has an amazing rooftop with swimming pool and beds. We really enjoyed our Sunday sunbathing on the rooftop, DJ Axiz was playing we had the best time!”
Blanca
Mexico Mexico
“Lo grande de las habitaciones, la ubicación, limpieza y atención.”
Gabriela
Mexico Mexico
“En realidad todo estuvo super, cómodo y excelente lugar, las camas cómodas todo excelente”

Hotel surroundings

House rules

Hotel The Palm takes special requests - add in the next step!
Check-in
From 15:00 to 18:00
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

License number: 008-007-004904/2025