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Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains. Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms. A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace. El Refugio is ideally located 500 metres from Chivay’s bus station.
Couples particularly like the location — they rated it 8.7 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Free parking
- Non-smoking rooms
- Room service
- Restaurant
- Family rooms
- Bar
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Guest reviews
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Guests who stayed here loved
- Andrea
United Kingdom“Male concierge greeting us was lovely. And very informative. The sound of the river flowing around the property was amazing. The free use of the hot springs whilst being able to gaze out at the mountains. Lovely place.” - Andrea United Kingdom“Wonderful place in the wild. Really enjoyed the hot springs, even though they were not super hot. The dinner we had at the restaurant was very good! Staff was kind and welcoming”
- Nicole
Australia“Beautiful property with hot pools - stunning location and close to the most beautiful places to visit around the Colca Canyon. Basic but comfortable rooms, good restaurant, overall very happy.” - Sue Australia“The property is like a hidden oasis. Right by a river, it’s peaceful and relaxing. The hot pools are lovely and the room was comfortable and quiet. The staff are warm and helpful - a big shout out to Abad on reception and Entulio in the...”
- Sofia United Kingdom“Location is stunning. It is by the river, nice and quiet. Beautiful views. Room was big and comfortable. The beds were great. The dinner at the hotel's restaurant and the service was really nice. The thermal water pool was great.”
Dave
New Zealand“Beautiful setting and well appointed facilities. Good breakfast and amazing dinner menu. thermal pools were nice but not hot, just warm.”- Tali
Israel“Beutiful place. Beutiful hotel. Nice and helpful staff.” - Eugene Australia“Amazing setting and hot pools really nice. river is beautiful.”
- Kevin United Kingdom“Wow a fabulous hotel in an exceptional location. We booked a suite which had 2 levels which could sleep 4 people. The roof top terrace overlooking the river was amazing and great for star gazing. The jacuzzi bath was huge with amazing views. The...”
- Stijn
Colombia“The location is really beautiful. Just a few minutes with the car from Chivay. The hotel is a good place to relax. We loved the hot springs and pools. We also enjoyed the food and the staff was really friendly.”
Hotel surroundings
Restaurants
- Restaurante #1
- CuisineLocal • International
- Open forBreakfast • Lunch • Dinner
House rules
Child policies
Children of any age are welcome.
Children 13 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots are not included in the total price, and will have to be paid for separately during your stay.
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
The fine print
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption
Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.
Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
