You might be eligible for a Genius discount at Crystal Suites Chez Helena. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

The property is located in a fully refurbished historical residence which was once the childhood home of Helena Rubinstein, the founder of the HR cosmetic brand. Set within Kraków’s old Jewish district, Kazimierz, Crystal Suites Chez Helena offers air-conditioned rooms with free Wi-Fi and an LCD TV with satellite channels. The Wawel Castle is within a 13-minute walk. The design interiors of the Chez Helena are modern and elegant, decorated mostly in white with colour elements. Each one comes with fully equipped kitchenette, a CD and DVD player as well as an iPod docking station. Kraków’s Old Town’s Main Market is within 1.4 km, and Plac Nowy, the centre of the district’s night life, is 350 metres away from the Crystal Suites. The Remuh Synagogue is less than 50 metres away. Breakfast is served in the restaurant Kolanko no 6, located 300m from our apartments. Breakfast is served in the form of a buffet and includes hot dishes (scrambled eggs, sausages, roasted vegetables), cold dishes (salads, tarts, pates, cold cuts, cheese), bread, pastries, muesli, milk, yoghurts, jams, coffee, tea, water. Breakfast is available from Monday to Sunday from 8:00 am to 12:00 pm. Breakfast for the following day can be ordered at the reception until 6:00 pm. Please keep in mind that in case of reservations with breakfast included, it is included in rate for adults and children above 4 years old. For younger children breakfast can be purchased separately at reception.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

  • Situated in the real heart of Kraków, this property has an excellent location score of 9.8

  • Want a great night's sleep? This property was highly rated for its very comfy beds.


Sign in, save money

To see if you can save 10% or more at this property, sign in
Sign in, save money

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 single beds
Bedroom
2 single beds
Living room
1 sofa bed
Bedroom
2 single beds
Living room
1 sofa bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Victor
    United Kingdom United Kingdom
    The property was very well situated and very well equipped, there was good attention to detail and small things like coffee etc were provided which was a big help.
  • Joao
    Portugal Portugal
    Very good location. Clean apartment with enough room for us to be comfortable. The breakfast is very good. Anna, the manager, was very nice and remained available to help us. For instance, she helped us a lot with suggestions of good restaurants...
  • Pip
    Australia Australia
    The manager was very helpful. The location is great, a short walk from the old town, with plenty of interest on the way there. The apartment had everything we needed for a 2 night stay.
  • Juulia
    Finland Finland
    The apartment was clean, the beds were very comfortable and the location of the apartment was perfect for us.
  • Tarja
    Finland Finland
    + Our host Anna was friendly and very helpful. It's was nice to come to the place where you get to meet your host. + Location is perfect in the Jewish quarter. + Apartment was cosy and clean. It felt like home. + Air conditioning and washing...
  • Elizabeth
    United Kingdom United Kingdom
    Absolutely adored this place! Clean and spacious and a superb location in the heart of the Jewish Quarter. We felt like we were locals. Restaurants literally in the doorstep and everyone so friendly. We were welcomed at check-in and staff...
  • Chee
    Malaysia Malaysia
    The location was excellent—very close to all the main attractions and super convenient for getting around. Although the street outside was often busy with visitors, the soundproofing was great and we couldn’t hear any noise from outside at...
  • Stephen
    United Kingdom United Kingdom
    Spacious, clean everything and more that you need in a great location. Exceptional front desk service with superb restaurant recommendations. Great communication, better than a hotel. Fabulous stay !
  • Julian
    United Kingdom United Kingdom
    Lovely quiet apartment and soo warm close to trams or walking to city and other sights Local restaurants and great recommendations from host. Warm friendly welcome Thanks
  • Jane
    United Kingdom United Kingdom
    Loved our stay, very clean, Anna was the perfect host she couldn’t do enough for us making sure our stay was just perfect

Quality rating

Booking.com rated the quality of this property as 4 out of 5 based on factors such as facilities, size, location and services provided.

Managed by Crystal Suites

Company review score: 9.7Based on 269 reviews from 2 properties
2 managed properties

Company information

We are the local people, proud of our heritage. We strongly believe that visiting other countries is one of the most opening experience one can get. By knowing this, it makes us especially eager to help our guests, that choose Krakow amongst other beautiful Polish cities, to learn a bit about our history and culture, feel welcome and experience Krakow to the fullest.

Property information

Crystal Suites chez Helena is located in boutique residence built between XIX and XX century, which was for sure a witness of many crucial historical events. Regaining of independence, brutality of II World War, years of communism are just a few worth to mention. What is particularly unique about our location is that it was once a childhood home of Helena (Chaja) Rubinstein, founder of HR cosmetic brand and one of the world’s richest woman during XX century. Each apartment was named after one of Helena’s sister and each one has its own unique feel and design. Tasteful interiors of Crystal Suites chez Helena were background of fashion photoshoots on multiple occasions. Location of the apartments: Deluxe with pricate patio - on ground floor Deluxe with courtyard view - on 1st floor Family Penthouse - 3rd floor There's no elevator in the building. In Family Penthouse one bedroom has doors and can be locked. Other bedroom is in fact sleeping area divided from the rest of living room by curtains.

Neighbourhood information

Szeroka street is one of the historical centres of Kazimierz, the old Jewish disctrict, which was once a separate town. Three synagogues (Old, Wolf Popper, Remah) are the living proof of these times. Szeroka is also a main base for a week long Jewish Culture Festival, which take place every year in June. Szeroka is filled with traditional polish/jewish restaurants and within 5 minutes walking distance you will find the cultural centre of Kazimierz - Plac Nowy. In the mornings this little square hosts small fruit/vegetable stalls (vintage accessories on weekends), but at night, dozens of cafes and bars gathers all those who want to try famous Krakow's night life. However noises of the night life culture does not affect a quiet Szeroka street. With the guardian in form of the police station just on the other side of the street, guests can sleep tight!

Languages spoken

English,Polish

Property surroundings

House rules

Crystal Suites Chez Helena takes special requests - add in the next step!
Check-in
From 13:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of 500 zł is required on arrival. That's about US$137. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 5 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 4 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Cards accepted at this property
American ExpressVisaMastercardDiners ClubMaestro Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 22:00 and 06:00.
Pets
Pets are not allowed.

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Crystal Suites Chez Helena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 06:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

When staying at the property with children, please note that the property is legally obliged to apply standards for the protection of minors, to determine the identity of the minors and their relationship with the adult with whom they are staying.