H15 Palace, a Luxury Collection Hotel, Krakow

–Excellent location – show map
+72 photos
Scored 9.4
Rated wonderful

Excellent location!

9.8

Property highlights

About this property

Elegant Accommodations: H15 Palace, a Luxury Collection Hotel, Krakow offers luxurious rooms with modern amenities. Guests enjoy free WiFi, private check-in and check-out, and a 24-hour front desk. Exceptional Facilities: The hotel features a spa, sauna, fitness center, indoor swimming pool, and a hot tub. Additional services include beauty treatments, wellness packages, and a steam room. Dining Experience: A modern restaurant serves international and European cuisines for lunch and dinner, complemented by a bar offering cocktails. Breakfast is available as a buffet. Prime Location: Located in Kraków city center, the hotel is 11 mi from John Paul II International Kraków–Balice Airport. Nearby attractions include St. Florian's Gate (6-minute walk) and Main Market Square (4-minute walk).

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Indoor swimming pool
  • Parking
  • Free Wifi
  • Spa
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Bar
Luxury Collection
Hotel chain/brand
Luxury Collection

Located in the heart of Krakow, this hotel has an excellent location score of 9.8

Breakfast Info

Buffet

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
2 twin beds
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Nitay
Israel Israel
“The location, the attentive and friendly staff and the design”
Jaroslav
Canada Canada
“All was as expected or better the spa was exceptionally well designed and most pleasant to use,”
Philip
United Kingdom United Kingdom
“Nice room - amazing breakfast (superb omelets and eggs Benedict with marinated Salmon, great coffee) . Excellent service from friendly staff. Great location for exploring the city.”
Natanya
United States United States
“The hotel is beautiful - the building dates back to 1467 and has been classically updated with all the modern finishes. The location worked well for us, the street wasn't noisy, the breakfast was the best I had on my trip. Most of all the staff...”
Timothy
United States United States
“Amazing and helpful staff. Gorgeous spa. Location was close to everything we were doing.”
Ela
United States United States
“The hotel is in a great location, right the hear of the Old Town. It is beautiful and brand new, very clean and has all the amenities that need, including pool and hot tub. The hotel is in the center of everything but yet the rooms are quiet, so...”
Michelle
United States United States
“I wasn't able to eat much, but what i did have was really good.”
Jarek
Poland Poland
“Beautiful property, excellent location, wonderful service. Possibly the best hotel in Krakow.”
Patricia
United States United States
“Absolutely beautiful hotel in a lovely area of Krakow. We especially loved the bar menu, surprisingly tasty food and so convenient for exhausted travelers. Most of all, the staff was exceptional. They answered every question, arranged all...”
Elizabeth
United States United States
“I loved everything about the property and wish we had an extra night there!”

Hotel area info

Restaurants

2 Restaurants On Site
Bistro The Hours
  • Cuisine
    International
  • Open for
    Lunch • Dinner • Cocktail hour
  • Ambience
    Modern
Restauracja Artesse by Juanlu Fernández
  • Cuisine
    European
  • Open for
    Dinner

Amenities of H15 Palace, a Luxury Collection Hotel, Krakow

Great facilities! Review score, 9.4

Most popular amenities

  • Indoor swimming pool
  • Parking
  • Free Wifi
  • Spa
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Bar

House rules

H15 Palace, a Luxury Collection Hotel, Krakow takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of 500 zł is required on arrival. That's about $137. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
4+ years
Extra bed upon request
150 zł per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 6 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform H15 Palace, a Luxury Collection Hotel, Krakow of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.