You will be charged the cost of the first night if you cancel after reservation. If you don't show up, the no-show fee will be the same as the cancellation fee.
Prepayment
•
Pay the property before arrival
You will be charged a prepayment of the cost of the first night after reservation.
Don't worry — pressing this button won't charge you anything!
Get the celebrity treatment with world-class service at Grand Mercure Hanoi
Elegant Accommodation: Grand Mercure Hanoi in Hanoi offers a 5-star experience with a rooftop swimming pool, spa facilities, sauna, fitness centre, and a lush garden. Guests can relax on the terrace or enjoy meals at the restaurant and bar.
Comfortable Amenities: The hotel features private check-in and check-out, a paid airport shuttle, beauty services, wellness packages, and a fitness room. Additional amenities include a hot tub, 24-hour front desk, concierge service, and a tour desk.
Dining Options: Breakfast is served as a continental buffet, while dinner includes Chinese, French, Italian, Japanese, Korean, Vietnamese, and local cuisines. Vegetarian, vegan, and gluten-free options are available.
Prime Location: Located 24 km from Noi Bai International Airport, the hotel is near attractions such as the Vietnam Fine Arts Museum (6-minute walk) and Ho Chi Minh Mausoleum (15-minute walk). An ice-skating rink is also in the vicinity.
Couples particularly like the location — they rated it 8.7 for a two-person trip.
Please select one or more options you want to book
Guest reviews
Categories:
Staff
9.6
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
8.7
High score for Hanoi
Select topics to read reviews:
Guests who stayed here loved
Raksna
India
“The room was exactly as shown in the pictures—comfortable and well-kept. The staff were fantastic, especially Stephanie, who went above and beyond by recommending local dishes that turned out to be amazing. The rooftop pool and bar were...”
N
Natacha
Belgium
“Beautiful interior! The room was very well equipped, the rooftop pool was great and the gym also had everything you can expect to need! I even received great tips on exercises from Quality, the trainer at the gym. The reception staff goes out of...”
John
Ireland
“Beautiful hotel, great facilities, food was very good especially the breakfast.
The concierge staff were very friendly and helpful with all our enquiries, as were the gym staff”
J
Joseph
United Kingdom
“The staff were fantastic. Really friendly and helpful at all times. My wife has a food allergy and each day the breakfast supervisor took time to ensure she got food that would not result in her being sick. Really impressive service.”
E
Elisha
New Zealand
“Beautiful building. Friendly and helpful staff. And wide selection of delicious food at breakfast Buffett. Cannot fault this hotel”
C
Christine
United Kingdom
“The staff were excellent. They really helped me out including late a night when I had a previous issue with a booking elsewhere. they were very welcoming.”
V
Vincent
Germany
“The Grand Mercure is, in my opinion, one of the best hotels in Hanoi. My stay was really luxurious and you get that little extra comfort and professionalism that you pay for. The staff were extremely friendly and helpful. I even got an early...”
M
Martin
Poland
“It’s a great hotel. Fantastic food, amazing staff. Edgar is a proper star.”
G
Gwendolene
United Kingdom
“Beautiful hotel, the first impression is wow! This theme is taken though out, with well decorated and furnished rooms. Great shower and modern bathroom. Great buffet breakfast. Rooftop bar and swimming pool.”
Kevin
Singapore
“Friendly, efficient, great staff, good food on the nd floor restaurant if you like local cuisine. Good room, comfortable bed.”
Hotel surroundings
Restaurants
2 restaurants on site
LocAlly Restaurant
Cuisine
Chinese • French • Italian • Japanese • Korean • Pizza • Seafood • Sushi • Thai • Vietnamese • Local • Asian
Dietary options
Vegetarian • Vegan • Gluten-free
Cat Vi
Cuisine
Asian
Open for
Dinner
House rules
Grand Mercure Hanoi takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
Raksna
India“The room was exactly as shown in the pictures—comfortable and well-kept. The staff were fantastic, especially Stephanie, who went above and beyond by recommending local dishes that turned out to be amazing. The rooftop pool and bar were...”
Belgium“Beautiful interior! The room was very well equipped, the rooftop pool was great and the gym also had everything you can expect to need! I even received great tips on exercises from Quality, the trainer at the gym. The reception staff goes out of...”
John
Ireland“Beautiful hotel, great facilities, food was very good especially the breakfast. The concierge staff were very friendly and helpful with all our enquiries, as were the gym staff”
United Kingdom“The staff were fantastic. Really friendly and helpful at all times. My wife has a food allergy and each day the breakfast supervisor took time to ensure she got food that would not result in her being sick. Really impressive service.”
New Zealand“Beautiful building. Friendly and helpful staff. And wide selection of delicious food at breakfast Buffett. Cannot fault this hotel”
Germany“The Grand Mercure is, in my opinion, one of the best hotels in Hanoi. My stay was really luxurious and you get that little extra comfort and professionalism that you pay for. The staff were extremely friendly and helpful. I even got an early...”
Poland“It’s a great hotel. Fantastic food, amazing staff. Edgar is a proper star.”
Singapore“Friendly, efficient, great staff, good food on the nd floor restaurant if you like local cuisine. Good room, comfortable bed.”
