About this property

Elegant Accommodations: L7 WEST LAKE HANOI By LOTTE in Hanoi offers a 5-star experience with a rooftop swimming pool, spa facilities, sauna, fitness center, garden, terrace, restaurant, bar, and free WiFi. Comfortable Amenities: Guests enjoy private check-in and check-out, shuttle service, lounge, steam room, fitness room, 24-hour front desk, concierge service, kids' club, minimarket, housekeeping, outdoor play area, pool bar, family rooms, full-day security, room service, and a tour desk. Dining Options: The family-friendly restaurant serves Chinese, Mediterranean, local, Asian, and international cuisines with vegan options. Breakfast includes continental, American, buffet, full English/Irish, vegetarian, vegan, and Asian. Prime Location: Located 11 mi from Noi Bai International Airport, nearby attractions include Vietnam Museum of Ethnology (3.1 mi), One Pillar Pagoda (3.7 mi), and West Lake (4.3 mi). Guests appreciate nearby shops, attentive staff, and room cleanliness.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

L7 Hotels
Hotel chain/brand
L7 Hotels

Property highlights

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Asian, American, Buffet

  • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
1 full bed
2 twin beds
2 twin beds
2 twin beds
2 twin beds
1 twin bed
and
1 queen bed
1 queen bed
1 king bed
1 full bed
1 full bed
2 twin beds
1 queen bed
1 queen bed
2 twin beds
2 twin beds
2 twin beds
or
1 queen bed
2 twin beds
or
1 queen bed
1 twin bed
and
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Jorge
    Australia Australia
    Everything and the view from upgraded room was the best I've ever seen
  • Andrzej
    Poland Poland
    Great staff and very professional managers. Pity I don’t remember names but they were super helpful!! Keep it that way :)
  • Thuy
    United States United States
    The hotel is super clean and comfortable. The view to the lake is spectacular. The staff is friendly. The location adjacent to the shopping mall is a huge plus.
  • Thuy
    United States United States
    Brand new hotel, run professionally by Lotte. Conveniently located on top of a shopping mall.
  • Villanueva
    Japan Japan
    Staff is very welcoming upon arrival and throughout our stay. Our rooms were spacious, clean and very cozy. The hotel and the rooms are exactly as the pictures on the website here and others! The location was excellent. The spa was able to fit us...
  • Powell
    Thailand Thailand
    Great facility. I should have got breakfast included next time!
  • Lori
    Vietnam Vietnam
    The room was great! Had a lovely anniversary surprise waiting for us. We stayed on the executive floor and enjoyed the food and drink provided. Definitely one of the best buffet breakfast’s we’ve had. The staff were excellent and very personable....
  • Ohoud
    United Arab Emirates United Arab Emirates
    The hotel is new and modern, located on the lake and there is a shopping mall underneath! The breakfast was excellent and had many options.
  • Alexandra
    United Arab Emirates United Arab Emirates
    The hotel is located in a good area; directly next to Lotte Mall and near Westlake.
  • Chong
    Malaysia Malaysia
    The room is very comfortable and clean, toiletries were all very good. Its really a comfortable place to rest and connected to the mall is perfect to shop and rest.

Hotel area info

Restaurants

4 Restaurants On Site
  • LAYERED
    • Cuisine
      Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan
  • LUSH SALON
    • Cuisine
      International
    • Ambience
      Modern
  • BAR HEDONIST
    • Cuisine
      Mediterranean
    • Ambience
      Modern • Romantic
  • TIM HO WAN
    • Cuisine
      Chinese
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly

House rules

L7 WEST LAKE HANOI By LOTTE takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverUnionPay debit cardUnionPay credit cardCash

The fine print

Must-know information for guests at this property

The pool closed on every first Monday of the month.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform L7 WEST LAKE HANOI By LOTTE of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.