Luxury Hotels in Masai Mara

I can say that my expectations were exceeded in every aspect. The staff are some of the kindest people I have ever met and most of them have been working from the time the Camp was established and I believe that says a lot about the workplace. The tents are amazing. They pay so much attention to detail. Got woken up with hot tea everyday for early safari drivers and meals were packed accordingly. There was extra attention to my meal preference although it is from a set menu. Lunches by the lake were special. The best of all were my game drives with the guide - Daniel. I got to see all the animals on the first day itself and it was surreal, he was patient and flexible. Had a best massages at the spa. One of the afternoons were spent relaxing by the pool. A huge shout out to Daniel, Robert, Elphas, Sharon and Rose(masseuse). It was truly a different world and the best kind! As a solo traveller, I felt so safe and well taken care of and this is one of the best stays I have every had. I travel quite and bit and felt the customer service here was outstanding.

Gourmet food. Great location to explore Mara. Friendly staff. Great Safari experience. Comfortable room. Outstanding service.

Good Breakfast, Staff was Good & Cordial

Absolutely stunning and neat property. The staff is absolutely kind and generous.

First off, the staff at this hotel are exceptional, everyone you meet is happy, positive and goes above and beyond your expectations of quality service. The club room option, while a bit expensive, is an incredible experience. There is access to a members only lounge and swimming pool, so you are guaranteed a quiet, relaxed space to enjoy food and drinks. We practically had the place to ourselves, including the chef. The food was fantastic and varied daily, prepared by the excellent chef Steven and his assistant Daglas, who are both absolute gentlemen. The service we got was so good, we made a list of names of the staff who made our stay most memorable. Doreen, Caroline, Andy and Alex running the lounge were always on hand, with a drink, for a chat, a laugh and to share some local knowledge with us, they made every meal time a joy. Jack looked after our room and was on call at any moment to get us whatever we needed, he is an extremely nice, friendly person and a great ambassador for the Sarova brand. Veronica doing entertainment and games is full of positive energy and always greets you with a big smile, creating a lovely, fun atmosphere around the place. Upon arrival, we were met by the wonderful Ruth, who can organise and fix anything for the guests,, she is an amazing person and really enhanced the experience of our visit. And last but not least our guide for the game drive, Daniel, being a Masai he has great knowledge of Masai Mara, where best to see the big 5, and all the other incredible animals and birds, we had an amazing time with him as our guide. I honestly can't speak more highly about the place and all the staff we met were amazing, just the list above are the people who we spent the most time with. There's a nice, relaxed, happy atmosphere to the place with a genuine commitment by everyone to ensure you have the most amazing experience possible. We will 100% be back!

Surroundings were very nice, staff friendly and helpful, rooms clean and well laid out. Food was wholesome and tasty. Game drives are fun and great to see so many animals

The location was amazing. We were looking for a lodge with incredible views and we weren't disappointed! The attention and food were excellent. We enjoyed the pool and our time at the lodge and in the conservation. We really appreciated the intimacy of the environment with the limited number of rooms and overall setup.