Some of tge staff were not friendly at all.

Breakfast was on point, delicious and also had my first hammer massage and was good

Stayed in August 2025

There was nothing I didn’t like.

The hotel was fantastic, staff couldn’t do enough for you. Just a fantastic stay.

Stayed in August 2025

Not many nice little touches/extras which I would expect from a five star hotel e.g. sunglasses cleaning, fruit platter by the pool in the afternoon, last day message, that sort of thing.

Lovely luxury but relaxed hotel with extremely helpful staff

Stayed in May 2025

Perfect spot at Marrakesh

Stayed in June 2025

The good at Othello was not up to standard

The garden and staff

Stayed in June 2025

Bathrooms a old and need some changes, poolside is lovely but not to much shadow, just a few umbrellas. Rooms are bit noicy

Breakfast very nice, beautiful pool,

Stayed in June 2025

Things that can be improved: The Ksars are promoted as being soundproof. The one we had was not - you can hear every move from the bedrooms, from cars passing to people talking & nature sounds. At first we had the impression we didn’t close the window. Pool service is very slow, if you want something fast, best go to the pool bar.

Wonderful place to stay - chose it as it was close to Medina while offering an oasis of calm in a lush environment. And it didn’t disappoint! We chose a Ksar to experience the closest authentic vibes and it was amazing. The few photos on Booking don’t come close to reality: large spaces, well maintained, spotless, fresh flowers, spacious terraces, comfy beds, everything was close to perfection. The free mini bar was great, and always promptly refilled. The staff was amazing, kind & prompt with everything we could ask for. The breakfast was diverse & the msemen is ablosutely wow, best we had in Marrakech. The pool & spa are also top noch. And the sound of he birds is the perfect relaxing background!

Stayed in June 2025

Nothing

The service was amazing and the property is lovely. Breakfast was amazing!

Stayed in May 2025

A small matter for improvement is the [free] wi-fi - which works reliably in the hotel itself but does not [i.e. keeps dropping out or is often unavailable] in the area around the pool.

Beautiful hotel in a great location, helpful and friendly staff

Stayed in May 2025

Nothing

On arrival we were unexpectedly given a free room upgrade and an early check in, thank you so much Ayab! Breakfast was amazing…beautiful grounds…spacious rooms…All staff were always super friendly… We will miss Noman (reception) …his smile, friendly chats as well as offering delicious Moroccan tea and snacks. Hayat in housekeeping ensured we had everything needed for a comfortable nights sleep. We will definitely return 😀

Stayed in March 2025

Spa experience was poor. Facilities were half working and the masseuses were hit and miss. Too expensive for the value. Breakfast area was too large and was taking a lot of time to be served. Pool area service and experience too slow. Only one of the two pools heated forcing guests to either swim all in the small pool with the babies or get cold in the larger one

Good location with spacious shared area. Rooms were spacious and nicely equipped. Staff were very friendly and attentive. Quality of food at breakfast and pool side

Stayed in April 2025

Nothing

Beautiful grounds and facilities , Luxurious and clean Very helpful and friendly staff . Big shout to the most helpful ladies in the spa their kindness made us feel so welcomed , always smiling and extremely helpful. Es Saadi you definitely exceeded our expectations and we will definitely come back soon .

Stayed in April 2025

Beautiful grounds. Great location

Stayed in April 2025

Nothing

Room huge, people so helpful and friendly Breakfast lovely

Stayed in February 2025

nothing

All of the hotel and its facilities.

Stayed in December 2024

Excellent hotel with great gardens, huge pool area and extremely friendly and supportive staff. We have been staying in one of the villas which even had a private heated pool (28°C). Everything was very clean and nicely furnished. Overall, the hotel is very nicely decorated. We didn’t experience any bad influence from the casino which is at the same property. Location is OK, with about a 30 minutes walk to the Souk. Some other nice hotels are nearby. Finally, again the outstanding staff has to be mentioned - everyone has been very charming and we felt very welcome.

Stayed in December 2024

Nothing

Excellent hotel in a perfect location with great staff.

Stayed in October 2024

Only thing that may need improvement is the drainage in the Ksar we stayed - it smells a little.

Nice facilities, great spa free to use for guests staying in the Palace but only 16+. Kids can use the heated outdoor pool and get access to the kids Club at the hotel. The restaurant next to the pool was nice - salad bar for lunch was delicious.

Stayed in December 2024

: "Room cleaning could be better, hairdresser in the hotel was not available for three days, and the replenishment of coffee and tea could be improved."

"Spacious rooms, with equally spacious bathrooms. Overall, the staff is very friendly, with a few exceptions. Pool is spacious, breakfast is fine, location can be busy in the evening/night due to the casino, club, and restaurant, which meant taxis couldn't get through if you were returning from another restaurant. Spa center is beautiful, treatments are pricey and the quality was okay."

Stayed in November 2024

Proximity of the hotel to a main road meant that we could hear road traffic in our room. Better soundproofing of the windows would make the room perfect. This does seem a common problem for most hotels in Marrakech though due to the busy nature of the place and the way the road system is laid out.

The hotel is amazing, the rooms, the pool area, the spa, the gym. All fantastic. I can’t overstate this enough, just fantastic. Probably the best hotel room I’ve ever stayed in, and I’ve stayed in a lot of 5 star hotels all over the world.

Stayed in November 2024

All

All

Stayed in October 2024

The room service was a little slow.

The location is very convenient and the rooms were comfortably spacious and quiet.

Stayed in September 2024

Calm place. Where you will be taken care of on the best ways. Compared to other fancy places in Marrakech, this is on the top best in services and team.

Stayed in September 2024

Top

Top Personal aimable

Stayed in September 2024