425 Summer Street, Waterfront, Boston, MA 02210, United States
#36 of 96 hotels in Boston
Guests' ChoiceBased on 819 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
8.6
Value for money
7.8
Free WiFi
6.7
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End of dialog contentReviewed: 4 September 2025
Sulister
United StatesRoom Service stole my electric skull shaver.
Location.
Stayed in July 2025
Reviewed: 2 September 2025
Joe
United StatesPillow quality, cleanliness of the room
Location and staff
Stayed in September 2025
Reviewed: 1 September 2025
Milton
United Statesall bars close at 11:30, should have one open until 1am like other hotels in area
Great facilities and location
Stayed in August 2025
Reviewed: 31 August 2025
Margaret
Hong KongThe clam chowder in MJ, which claimed to be award winning, was too salty and had not much clam taste.
The location is good, safe and convenient
Stayed in August 2025
Reviewed: 28 August 2025
Robyn
United StatesAll of the fees added to the bill. Plus they had my address wrong on the bill. I don’t live in the Netherlands, I live in California
We got to check in early, that was nice.
Stayed in August 2025
Reviewed: 18 August 2025
Husain
IndiaI recently stayed at this hotel and overall had a pleasant experience. The rooms were spacious, clean, and comfortable, which made the stay enjoyable. I was allocated a handicap room, so the bathroom felt a little dated, but it was still functional. The hotel itself was quite busy during my stay, and I felt the reception area could have been maintained a bit better in terms of cleanliness. Aside from that, the service was good, and the room quality stood out as the highlight of the stay.
Stayed in July 2025
Reviewed: 4 August 2025
David
United StatesBathroom was a little small
Great location
Stayed in August 2025
Reviewed: 4 August 2025
Amina
United StatesLocation, amenities
Stayed in August 2025
Reviewed: 1 August 2025
Douglas
United StatesZero
Clean and comfortable beds. Great facilities and restaurants/bar. Very good value. Location is very good for access to the airport, downtown Boston, Mass Pike etc.
Stayed in July 2025
Reviewed: 21 July 2025
Arisa
United StatesThe area of the hotel is really meant for the conference so it's a 10 min walk to the main Sea Port area. When arriving late at night 10:30 there were no options in the hotel to grab dinner.
Checking in was smooth and checking out was smooth Cleners were great and location was great for the conference.
Stayed in July 2025
Reviewed: 21 July 2025
Paige
United StatesNobody at the desk told me what was being charged to my bank account so I had 3 different transactions from the hotel that I didn’t know what they were for which I wish I was told at least what I was being charged for.
I loved that I got to be in the same building as the convention I was at it was very convenient, the rooms were clean and nice and everything was in walking distance.
Stayed in July 2025
Reviewed: 20 July 2025
William
United StatesThe lobby needs an upgrade. Furniture in lobby was shabby looking.
The clean room with freshly laundered sheets. The breakfast was excellent and the people working in the breakfast facility were outstanding. They were polite, had smiles on their faces creating a happy atmosphere, and the food choices provided for all tastes. A special shout out to the gracious, warm hostess from Morocco who went out of her way to make sure your morning would be as perfect as possible.
Stayed in July 2025
Reviewed: 12 July 2025
Thomas
United StatesI was supposed to get validated parking for $17 and was charged $49 The person checking us out was unpleasant and rude
Fantastic room, nice amenities in the lobby
Stayed in July 2025
Reviewed: 7 July 2025
John
United StatesI went to the restaurant attached to the hotel twice. The food was fair at best and overpriced.
Either walking distance to or short uber ride to about any place I wanted to go.
Stayed in May 2025
Reviewed: 25 June 2025
Neil
United StatesPrices of restaurant, Starbucks and garage.
Comfortable bed, bathroom, etc
Stayed in June 2025
Reviewed: 7 June 2025
Ashley
Saudi ArabiaReception staff could have been a bit more professional. System was down so they couldnt do anything to help any of my enquiries, eg. crediting Marriott points.
Great location, rooms were very nice and beds extremely comfortable.
Stayed in May 2025
Reviewed: 31 May 2025
Ermanno
CanadaThere was long queue for check out, no sign of drop key. We were on rush to catch a flight and had to leave without checking out. At the exit of the park the machine jammed the ticked and we had to wait long time for a lazy guy to fix the issue.
The hotel is nice and clean. The queen beds are seems a little smaller than usual. The blanket was a winter blanket, too warm for the season but is general is a good business hotel.
Stayed in May 2025
Reviewed: 27 May 2025
Mecca
United Statesthe bedding was too slippery and didn't stay on, woke up cold and shivering
the staff was lovely, room service was good for breakfast, valet was great
Stayed in May 2025
Reviewed: 26 May 2025
Syed
PakistanFew amenities in the room. No water bottles and the water dispenser on the floor was very slow and the water had a strange smell.
Comfortable bed.
Stayed in May 2025
Reviewed: 18 May 2025
Itai
United StatesHotel is nice big clean
Stayed in May 2025
Reviewed: 11 May 2025
Lisa
United StatesThe price tag they give this place is not at all worth the room. You’re paying for the connection to the convention center. At almost 700$ a night this was ridiculous.
Stayed in May 2025
Reviewed: 29 April 2025
Amanda
United StatesDidn’t think it was as nice as other westins
Location
Stayed in April 2025
Reviewed: 20 April 2025
Ilias
United StatesWell, I’d say that it was a bit disappointing the fact that I should pay extra for the parking although I was a client.
The Location, easily walkable to many good restaurants and shops. The room it was clean and big enough.
Stayed in April 2025
Reviewed: 31 March 2025
Donny
United Statesthe mattress cover was damp so it soaked the the sheet and got me wet.
Stayed in March 2025
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