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  5. Reviews of The Westin Boston Seaport District

Reviews of The Westin Boston Seaport District 4 stars

425 Summer Street, Waterfront, Boston, MA 02210, United States

#36 of 96 hotels in Boston

Guests' Choice

Review score

Based on 819 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 4 September 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Traditional, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Room Service stole my electric skull shaver.

    Location.

    Stayed in July 2025

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Traditional, Guest room, 2 Double
    • Stayed 2 nights

    Pillow quality, cleanliness of the room

    Location and staff

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Traditional, Guest room, 2 Double
    • Stayed 3 nights
    • Submitted via mobile

    all bars close at 11:30, should have one open until 1am like other hotels in area

    Great facilities and location

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Pleasant
    • Leisure trip
    • Couple
    • Traditional, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The clam chowder in MJ, which claimed to be award winning, was too salty and had not much clam taste.

    The location is good, safe and convenient

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    It was good but expensive
    • Leisure trip
    • Couple
    • Traditional, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    All of the fees added to the bill. Plus they had my address wrong on the bill. I don’t live in the Netherlands, I live in California

    We got to check in early, that was nice.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 3 nights

    I recently stayed at this hotel and overall had a pleasant experience. The rooms were spacious, clean, and comfortable, which made the stay enjoyable. I was allocated a handicap room, so the bathroom felt a little dated, but it was still functional. The hotel itself was quite busy during my stay, and I felt the reception area could have been maintained a bit better in terms of cleanliness. Aside from that, the service was good, and the room quality stood out as the highlight of the stay.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Traditional, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was a little small

    Great location

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Location, amenities

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Traditional, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Zero

    Clean and comfortable beds. Great facilities and restaurants/bar. Very good value. Location is very good for access to the airport, downtown Boston, Mass Pike etc.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    It was great.
    • Business trip
    • Group
    • Traditional, Guest room, 1 King
    • Stayed 5 nights

    The area of the hotel is really meant for the conference so it's a 10 min walk to the main Sea Port area. When arriving late at night 10:30 there were no options in the hotel to grab dinner.

    Checking in was smooth and checking out was smooth Cleners were great and location was great for the conference.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Nobody at the desk told me what was being charged to my bank account so I had 3 different transactions from the hotel that I didn’t know what they were for which I wish I was told at least what I was being charged for.

    I loved that I got to be in the same building as the convention I was at it was very convenient, the rooms were clean and nice and everything was in walking distance.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    I enjoyed my stay and would definitely return if the opportunity arises.
    • Leisure trip
    • Solo traveller
    • Traditional, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    The lobby needs an upgrade. Furniture in lobby was shabby looking.

    The clean room with freshly laundered sheets. The breakfast was excellent and the people working in the breakfast facility were outstanding. They were polite, had smiles on their faces creating a happy atmosphere, and the food choices provided for all tastes. A special shout out to the gracious, warm hostess from Morocco who went out of her way to make sure your morning would be as perfect as possible.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Traditional, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    I was supposed to get validated parking for $17 and was charged $49 The person checking us out was unpleasant and rude

    Fantastic room, nice amenities in the lobby

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    About what I expected overall
    • Leisure trip
    • Solo traveller
    • Traditional, Guest room, 1 King
    • Stayed 3 nights

    I went to the restaurant attached to the hotel twice. The food was fair at best and overpriced.

    Either walking distance to or short uber ride to about any place I wanted to go.

    Stayed in May 2025

  • Reviewed: 25 June 2025

    8.0
    Westin Boston, expensive, on seaport
    • Leisure trip
    • Couple
    • Traditional, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Prices of restaurant, Starbucks and garage.

    Comfortable bed, bathroom, etc

    Stayed in June 2025

  • Reviewed: 7 June 2025

    9.0
    Great location, the Westin brand is well and truly adhered to, top place.
    • Leisure trip
    • Couple
    • Traditional, Guest room, 2 Double
    • Stayed 1 night

    Reception staff could have been a bit more professional. System was down so they couldnt do anything to help any of my enquiries, eg. crediting Marriott points.

    Great location, rooms were very nice and beds extremely comfortable.

    Stayed in May 2025

  • Reviewed: 31 May 2025

    9.0
    Good hotel, some increase in employee can make a difference
    • Leisure trip
    • Group
    • Traditional Double Room with Two Double Beds and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    There was long queue for check out, no sign of drop key. We were on rush to catch a flight and had to leave without checking out. At the exit of the park the machine jammed the ticked and we had to wait long time for a lazy guy to fix the issue.

    The hotel is nice and clean. The queen beds are seems a little smaller than usual. The blanket was a winter blanket, too warm for the season but is general is a good business hotel.

    Stayed in May 2025

  • Reviewed: 27 May 2025

    7.0
    new seaport district was nice and central, restos around nearby and the options in the hotel r good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 1 night

    the bedding was too slippery and didn't stay on, woke up cold and shivering

    the staff was lovely, room service was good for breakfast, valet was great

    Stayed in May 2025

  • Reviewed: 26 May 2025

    7.0
    OK for a short stay. Not luxury but fine
    • Business trip
    • Solo traveller
    • Traditional, Guest room, 1 King
    • Stayed 2 nights

    Few amenities in the room. No water bottles and the water dispenser on the floor was very slow and the water had a strange smell.

    Comfortable bed.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    8.0
    Over all decent hotel
    • Leisure trip
    • Group
    • Traditional, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is nice big clean

    Stayed in May 2025

  • Reviewed: 11 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Premium Room, Guest room, 1 King, Inland view
    • Stayed 2 nights
    • Submitted via mobile

    The price tag they give this place is not at all worth the room. You’re paying for the connection to the convention center. At almost 700$ a night this was ridiculous.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    7.0
    It was clean and location good for our seaport area activity
    • Leisure trip
    • Family with young children
    • Traditional, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Didn’t think it was as nice as other westins

    Location

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    Good enough
    • Business trip
    • Couple
    • Traditional, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Well, I’d say that it was a bit disappointing the fact that I should pay extra for the parking although I was a client.

    The Location, easily walkable to many good restaurants and shops. The room it was clean and big enough.

    Stayed in April 2025

  • Reviewed: 31 March 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Premium Room, Guest room, 1 King, Inland view
    • Stayed 1 night

    the mattress cover was damp so it soaked the the sheet and got me wet.

    Stayed in March 2025

Showing 1 – 25

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