Dear Valued Guests,

Thank you for choosing our apartments for your stay. To ensure a smooth and enjoyable experience, please take note of the following important policies:

1. **Key Collection Instructions:**

- Guests will receive an email with instructions to collect the apartment key. Please confirm receipt.

2. **Check-In and Check-Out:**

- Check-in is available from 16:00hrs.

- Check-out is by 10:30hrs.

- Keys must be returned to the lockbox upon departure.

3. **Reception and Emergency Assistance:**

- Our reception is not available 24/7.

- An emergency out-of-office number is provided for assistance.

4. **Accessibility and Stairs:**

- Our property has stairs leading to the entrance.

- While a lift is available, not all apartments are accessible via the lift, and some have internal stairs.

5. **Parking Options:**

- Pay and display parking is available on Cheltenham Road (within 20 meters).

- Public multi-story Jubilee Car Park is nearby (within 100 meters) with charges.

- Free on-street parking is available approximately 8 minutes walk away on Duchy Road.

6. **House Rules:**

- Strict no-party policy.

- No stag, hen, or similar parties.

- Smoking is strictly prohibited in the building and apartments.

- Pets, including service animals, cannot be accommodated.

7. **Minimum Stay and Booking Terms:**

- Usually, a minimum 2-night stay is required.

- One-night stays may be considered mid-week for business guests.

- Bookings for same-day arrivals can be accepted until 16:00, subject to availability.

8. **Special Requests:**

- Use the Special Requests box during booking or contact us directly with provided contact details for any inquiries or special requests.

9. **Cancellation Policy:**

- Cancellation terms agreed upon at the time of booking apply, even in cases of injury, illness, quarantine, self-isolation, or test result delays specific to your group.

We appreciate your understanding and cooperation with these policies. Should you have any questions or special requests, feel free to reach out to us directly.

We look forward to welcoming you and ensuring a memorable stay.

Warm regards,

Harrogate Lifestyle Apartments Reservations.

Informa a Harrogate Lifestyle Luxury Serviced ApartHotel con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares.

No se puede hacer ruido de 23:00:00 a 06:00:00.

En respuesta al coronavirus (COVID-19), el alojamiento aplica medidas sanitarias y de seguridad adicionales en estos momentos.